Operations Admin II
Parkersburg, WV Parkersburg, WV Part-time Part-time 18 hours ago 18 hours ago 18 hours ago Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service.
Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time.
Serves as a customer's first line of contact for a variety of issues.
Essential Functions oProvides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone oReviews, researches and/or enters data in various systems to support respective functional area oCompiles data and provides various regular and adhoc reports to management for review and determination oServes as frontline customer service to receive, solve and/or escalate customer inquiries and issues oAssists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review oIn addition to the above essential functions, the following functional area assignments have additional essential functions as noted below:
oAdditional Quality Assurance/Loss Prevention
Essential Functions:
oSupports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer oPrioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day oEnsures all packages receive appropriate scan statuses.
Inspects and handles hazardous material damages as per policy.
Ensures all loose product is accounted for as per company policy oResearches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review oReviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management oAdditional Linehaul essential function:
oReviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments.
Enters settlement adjustments as directed by manager oCompiles required documentation to establish and maintain Department of Transportation (DOT)-required files.
Verifies timely log entry into system oEnters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues oTracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review oServes as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc.
, to route to management for appropriate resolution Minimum Education High School Diploma or GED required Minimum Experience Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred Required Skills, Abilities and / or Licensure oGeneral business skills such as typing; data entry and review; and use of phone, copier, and fax oSoftware skills, including use of Microsoft Office software and web-based applications oCustomer service skills necessary to effectively and professionally respond to requests oTime management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals Address:
460 Bosley Industrial Park Drive City:
Parkersburg State:
West Virginia Zip Code:
26101 Domicile Location:
FXG-US/USA/P261/Parkersburg Auto req ID:
399013BR Position Type:
Part time Employee Type:
Non-Exempt EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce.
Estimated Salary: $20 to $28 per hour based on qualifications.
Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time.
Serves as a customer's first line of contact for a variety of issues.
Essential Functions oProvides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone oReviews, researches and/or enters data in various systems to support respective functional area oCompiles data and provides various regular and adhoc reports to management for review and determination oServes as frontline customer service to receive, solve and/or escalate customer inquiries and issues oAssists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review oIn addition to the above essential functions, the following functional area assignments have additional essential functions as noted below:
oAdditional Quality Assurance/Loss Prevention
Essential Functions:
oSupports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer oPrioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day oEnsures all packages receive appropriate scan statuses.
Inspects and handles hazardous material damages as per policy.
Ensures all loose product is accounted for as per company policy oResearches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review oReviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management oAdditional Linehaul essential function:
oReviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments.
Enters settlement adjustments as directed by manager oCompiles required documentation to establish and maintain Department of Transportation (DOT)-required files.
Verifies timely log entry into system oEnters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues oTracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review oServes as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc.
, to route to management for appropriate resolution Minimum Education High School Diploma or GED required Minimum Experience Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred Required Skills, Abilities and / or Licensure oGeneral business skills such as typing; data entry and review; and use of phone, copier, and fax oSoftware skills, including use of Microsoft Office software and web-based applications oCustomer service skills necessary to effectively and professionally respond to requests oTime management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals Address:
460 Bosley Industrial Park Drive City:
Parkersburg State:
West Virginia Zip Code:
26101 Domicile Location:
FXG-US/USA/P261/Parkersburg Auto req ID:
399013BR Position Type:
Part time Employee Type:
Non-Exempt EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce.
Estimated Salary: $20 to $28 per hour based on qualifications.
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