Customer Support Specialist - Front Desk
Parkersburg, WV Parkersburg, WV Full-time Full-time $12.
79 an hour $12.
79 an hour 1 hour ago 1 hour ago 1 hour ago
Summary:
Answers inquiries and provides information to the general public, consumers, visitors, and other interested parties regarding activities conducted at Westbrook Health Services locations.
Provides basic clerical support answers phones and directs visitors as appropriate.
Essential Duties and
Responsibilities:
oOperates telephones to answer, screen and forward calls, provides information, takes messages and schedules appointments.
oGreet persons entering Center, determine nature and purpose of visit, and notifying appropriate staff of their arrival.
oCollects payments from client, provides receipt and secures funds for process by Cash Receipts Clerk.
oProvide information about agency such as location of programs or offices, employees within the organization, or services provided.
oComply with federal, state and company policies, procedures and regulations oMaintains confidentiality of all information and complies with HIPAA regulations oDemonstrates knowledge of an supports Westbrook Health Services mission, vision, values, policies and procedures, operating instructions, confidentiality standards and code of ethical behavior.
Qualification Requirements:
oMust be able to communicate clearly and accurately with a variety of individuals in order to convey and relate information effectively oExcellent attention to detail.
oMust work well in a team environment oWork with staff, clients and others in a professional, cooperative ethical respectful and effective manner.
oAbility to work with a diverse group of people Education and/or
Experience:
High School Diploma or GED; prior computer/PC experience using computerized billing systems is preferred, but not required.
Incumbent must also possess basic math Skills.
Must pass Criminal Investigation Background and DHHR background checks.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.
Mobility and ability to sit for long period of time, use a standard computer keyboard and telephone.
Ability to bend, reach and lift up to 10 pounds is required in this position.
Job Type:
Full-time Pay:
$12.
79 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Parkersburg, WV 26101:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Customer service:
1 year (Preferred) License/Certification:
Driver's License (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
79 an hour $12.
79 an hour 1 hour ago 1 hour ago 1 hour ago
Summary:
Answers inquiries and provides information to the general public, consumers, visitors, and other interested parties regarding activities conducted at Westbrook Health Services locations.
Provides basic clerical support answers phones and directs visitors as appropriate.
Essential Duties and
Responsibilities:
oOperates telephones to answer, screen and forward calls, provides information, takes messages and schedules appointments.
oGreet persons entering Center, determine nature and purpose of visit, and notifying appropriate staff of their arrival.
oCollects payments from client, provides receipt and secures funds for process by Cash Receipts Clerk.
oProvide information about agency such as location of programs or offices, employees within the organization, or services provided.
oComply with federal, state and company policies, procedures and regulations oMaintains confidentiality of all information and complies with HIPAA regulations oDemonstrates knowledge of an supports Westbrook Health Services mission, vision, values, policies and procedures, operating instructions, confidentiality standards and code of ethical behavior.
Qualification Requirements:
oMust be able to communicate clearly and accurately with a variety of individuals in order to convey and relate information effectively oExcellent attention to detail.
oMust work well in a team environment oWork with staff, clients and others in a professional, cooperative ethical respectful and effective manner.
oAbility to work with a diverse group of people Education and/or
Experience:
High School Diploma or GED; prior computer/PC experience using computerized billing systems is preferred, but not required.
Incumbent must also possess basic math Skills.
Must pass Criminal Investigation Background and DHHR background checks.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.
Mobility and ability to sit for long period of time, use a standard computer keyboard and telephone.
Ability to bend, reach and lift up to 10 pounds is required in this position.
Job Type:
Full-time Pay:
$12.
79 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Parkersburg, WV 26101:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Customer service:
1 year (Preferred) License/Certification:
Driver's License (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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